Website maintenance
We provide website maintenance and support services for all types of websites.
We can help with every aspect of managing and maintaining your website: from content to SEO, and we do it all in-house.
If you are looking for a friendly, UK-based, jargon-free website maintenance agency to help you look after your website, give us a call on 01295 266644 (note that we don’t have a sales team, you’ll speak directly to our experts).
We help people with all kinds of websites – from WordPress sites to Wix builds, including design, technical assistance, editing, copy, content, speed and SEO.
Website maintenance & support plans.
Our website maintenance plan is called SiteCare.
We offer a range of plans that cover all types of websites and platforms, from small blogs to larger corporate sites.
You can pick the best plan for your requirements or a bespoke plan.
Monthly or ad-hoc: whatever works best for you.
We offer both monthly plans and ad-hoc support so you can choose what’s best for your website.
Our monthly plans are on simple 30-day rolling contracts, so there’s no long-term commitment.
Some stats about our website support.
- 80% of tickets were solved the same day with one touch
- Top up your support time at any point (if you need more for something)
- Dial down your support time if you are not using it
- No long contracts; you can cancel at any time
- 95% of tickets were responded to within two business hours
- Instant office-hours support for site outages
Full WordPress Maintenance & Support for sites of all sizes.
We call our website support plans SiteCare. We look after your site, keep things updated and provide content, design and technical support. You can call us on 01295 266644 or request via email. All support time is logged and recorded, and we advise in advance how much time a request should take.
SiteCare60
£60 per month + VAT
60 minutes of support time each month.
Perfect for smaller sites and blogs that might need occasional assistance.
- Use your time for anything (design, development, fixes, etc.)
- WordPress & Plugin Updates included (if applicable to your site)
- Acknowledged within 24 hours*
Work typically started within 24 hours* - Instant support for outages during office hours
- Bundle & Save: Combine SiteCare with hosting and get your first month of hosting free.
30-day risk-free guarantee
Try SiteCare for your 30 days. If it’s not right for you, we’ll give you a refund.
SiteCare120
£120 per month + VAT
120 minutes of support time each month.
Designed for small to medium-sized businesses that rely on their website to perform.
- Use your time for anything (design, development, fixes etc.)
- WordPress & Plugin Updates included (if applicable to your site)
- Acknowledged within 12 hours*
- Work typically started within 12 hours*
- Instant support for outages during office hours
- Free access to our premium plugins (if applicable to your site)
- Bundle & Save: Combine SiteCare with hosting and get your first month of hosting free.
SiteCare240+
£240+ per month + VAT
240+ minutes of support time each month.
Built for larger businesses, agencies, or high-traffic sites that need fast, flexible support and access to more time each month.
- Flexible, scalable plans for larger clients
- Use your time for anything (design, development, fixes, etc.)
- WordPress & Plugin Updates included (if applicable to your site)
- Acknowledged within 8 hours*
- Work typically started within 8 hours*
- Free access to our premium plugins (if applicable to your site)
- Ideal for multiple sites or high-frequency support
- Bundle & Save: Combine SiteCare with hosting and get your first month of hosting free.
What we provide as part of the service.
Technical support
We’ll be on hand to fix any technical issues that come up in a jiffy.
Updates & maintenance
If your CMS or platform needs to be updated to ensure it’s secure and working correctly, we look after that for you.
Hosting & Domains
We can help you with any server or domain-related issues that may arise.
Backups & recovery
If your site gets hacked, we’ll get it back up and running quickly.
Security & monitoring
Making sure your website is secure and working as it should.
Content updates
We’ll publish new content and changes on your site for you.
Web design
We can help you improve your UX and on-page conversions by improving your website design.
Search Everywhere optimisation
We can help your site rank in the search and answer engines.
Strategy & Consultancy
Clients often use their time to ask questions about what they should be doing with their websites – we provide best-practice advice.
Fast turnaround
We provide quick responses and very often a same-day turnaround.
UK-based team
Our team is UK-based, employed full-time and works out of our studio in Oxfordshire, we don’t sub work out to freelancers or off-shore.
Reliable
We always answer the phone; we’re a team of 15, so someone is always on hand to help you.
We provide support for:
Just looking for WordPress maintenance?
WordPress maintenance.
If you just want us to keep your WordPress site plugins, theme, and core up to date, we can do that.
£20 + VAT per month
WordPress maintenance & monitoring
We’ll keep everything on your WordPress site up to date and monitor uptime so you can have peace of mind knowing your website is always working (even when you are not looking at it).
£40 + VAT per month
Get started today.
To get started with support, just complete this form, and we’ll get in touch.
- Complete the form
- We’ll take a look at your site
- We’ll send you an email confirming the next steps
It’s as simple as that. If you’d prefer an initial chat first, no problem.
Try us out, risk-free.
Start with our WordPress support service and see how we work for yourself. If, within your first month, you feel the service is not right for you, and we have not completed any support work on your website, simply let us know, and we will refund your first monthly payment in full.
Once support work has been carried out, the first month becomes non-refundable, but there is no long-term tie-in. You are free to cancel at any time.
A simple, low-risk way to see if we’re the right fit for your website.
This is not just technical support.
We cover everything you need for your website.
Our experienced team do far more than WordPress updates and addressing technical issues – you can use your support time for brand and design work, copywriting, SEO, strategy, planning and consultation.
We’re experts at generating new business.
If your website is not delivering new business leads, we can help with that too – we generate 100% of Toast’s new business via organic SEO – we turn websites into lead generation tools rather than ineffective online brochures.
Reactive or Proactive: the choice is yours.
For many clients, we’re just there when they need us – they have an issue, they give us a call. For mission-critical websites, we also offer proactive services, including a predefined list of tasks that we perform monthly for your website.
We’re a website partner.
Fixing your website and ensuring it is continually improved helps you generate more new business from your website; that’s what we do for all our clients – you tell us what you want to achieve, we help you get there.
Not Ready for a Full Support Plan?
Work with us on an ad-hoc basis.
If your main concern is simply keeping your WordPress site up to date, secure, and monitored, our managed updates service is a simpler alternative to a full maintenance contract.
We safely handle WordPress and plugin updates, with backups and uptime monitoring included, so your site stays maintained without ongoing development time.
Larger site? We have limited seats for 20+ hours of support per month.
Get whatever you need for your site.
If you need something larger, just let us know; we have clients on much larger plans with whom we work daily.
Premium Plans are tailored for more significant sites and can include:
- Proactive site management with scheduled content work
- Monthly on-page SEO and off-page SEO planning and management
- Larger development scope
- Custom SLAs
- Dedicated support team member
- Consultation and strategy
- Access to senior development, strategy and SEO team members
- Everything from the lower-tier plans is included
Our Process
Getting your requests sorted is quick and simple.
You talk to the people who are directly doing the work; they are all full-time Toast staff, and nothing is outsourced.
Book a free 30-minute maintenance consultation call with Charlotte.
Charlotte is Head of Digital at Toast and will talk you through our support and maintenance packages and how we can help your site.
What do we support?
There are a lot of different content management systems out there, but we specialise in WordPress.
That said, we can also provide support for other platforms like Shopify, Wix and Squarespace.
With years of experience working across a range of CMS and website builders, we can help keep your site running smoothly, secure, and up to date.
We provide support for WordPress sites, including hosting, rebuilds, complex development work and more.
Help, configuration, tech and theme support for Woo – we’re experts in WooCommerce and provide support for many different Woo configurations.
Content, layout, theme, tehcnial and SEO support for Shopify.
Content, layout, SEO and technical help with WIX.
Content, layout, SEO and technical help with Squarespace.
We also support Webflow and can provide help with other platforms where needed.
Don’t see your CMS?
Get in touch, and we’ll see if we can help.
We can take a quick look at any website and let you know whether we can help. There are 100s of CMSs, so if your website is built on something unusual, give us a call.
If you are not sure how your site has been built, get in touch – we can tell you.
Website maintenance made simple.
If something takes 11 minutes, you’re billed 11 minutes.
With a website maintenance plan from Toast, everything we do for you is charged by the minute, not the hour.
- Submit a request via a call, email, or support ticket.
- We’ll come back to you to clarify what’s needed (if required) and then let you know how many minutes the task will take and when we can do it (usually same-day).
- We’ll do the work and let you know when it’s done.
- The exact number of minutes will be deducted from your monthly time.
- Top-up your support during any month @ £1 ex per additional minute
- Scale your plan up or down at any time
- Cancel at any time with one month’s notice
We handle many requests directly on live sites to save our clients time and money, but we can also provide staging environments or testing sites for more complex work that’s best done outside the live production environment.
We make websites better.
Your website should generate revenue and growth for your organisation. If it isn’t doing this, it isn’t working.
We help clients improve their websites through our support plans – whether these are small changes and improvements, fixing things that don’t work, or adding new functionality to make your website convert more.
We also do SEO.
If your site is working fine but you are not getting traffic, that’s an SEO problem – no one is finding your site in the organic search results or answer engines like Chat GPT and Claude – we can help with that too.
Use your support time for anything!
We’re an in-house team of 16 creatives, developers, copywriters and SEO experts, so you can use your time for any of our services.
Whereas many website maintenance services only provide technical support, you can use your support time with Toast for anything, from artwork and design to copywriting and SEO.
You can also use your website maintenance support time for:
- Brand Strategy and Consultation
- Blog/Content production
- Copywriting & Copy editing
- Digital Marketing
- Graphic Design and Artwork
- Multimedia Design
- On-page SEP
- SEO research
- Social Media
- Web Design
- Web Development
Do you want hosting with that?
We also provide hosting services for clients who prefer us to handle everything.
We can host your website on one of our dedicated WP Engine servers or on a shared hosting server for smaller sites.
Hosting with Toast means we’ve got everything covered, from your website support to your hosting management and speed optimisation.
What our clients think
TOAST’s project management has been first-class, they have kept everything on track and clearly communicated at every stage. All the websites they have delivered exceeded expectations: beautifully designed, perfectly functional, and tailored exactly to our needs.
A special shout-out to Aaron (Lead Developer) and Charlotte (Head of Digital). Their friendly, approachable nature has been a massive help.
I can’t recommend Toast Design Agency highly enough—brilliant service, exceptional results, and a genuinely great team.
Although we should probably pretend these were our ideas all along…
It’s been fantastic that Mark has been a constant contact throughout all the years but then newer members of staff, like Anzonie, have come on board and do a wonderful job for us too.
Their experience showed throughout — their ideas and advice were on point, the process was smooth and professional. They were flexible with changes, accommodating with preferences, and easy to work with.
Super happy with the result.
Support and maintenance for websites that’s more than just technical support.
Depending on how your website has been built, there are lots of different things that you’ll need to do to maintain it.
We can help with everything, from the smallest tweak to design changes, content updates, on- and off-page SEO and more!
Get help with website maintenance
For example, if it’s a WordPress site, you’ll need to keep it and all of your plugins updated regularly, as failing to do so can leave your site vulnerable to hackers.
On the other end of the scale, if your site is hand-coded and uses external scripts to do stuff, these scripts will also need to be updated as and when the authors update them.
Our team of developers can start looking after everything now – we’re UK-based – call us on 01295 266644.
No-nonsense, jargon-free support.
Our support clients can speak directly to our website team via phone or email.
What makes our team different is that we’re creatively led.
We’re not just technical support, so you get to speak to one person who can help with development and the creative requirements that often come with it (design and copywriting).
This also makes it much easier to get things done.
Rather than speaking to several people for help with something, our staff can pick up your request and sort it out themselves.
You can have support from Toast on a pay-as-you-go basis, or we have monthly plans that start at £60 ex VAT per month.
We provide website maintenance and support for a wide range of businesses across many different sectors.
Talk directly to the team doing the work!
Don’t let anything get lost in translation: with our website maintenance, you get to speak directly to the team that’s working on your website.
You can call us anytime (during office hours), and we’ll get whatever you need sorted ASAP!
Website maintenance services.
We provide maintenance services for websites:
- Technical optimisation
- HTML/CSS/JS/PHP
- APIs
- Content alterations, additions and planning
- On-page SEO
- Off-page SEO (backlinks, marketing etc.)
- Social Media
- Site Structure optimisation
- Plugins/Apps and third-party add-ons
- Themes and templates
- E-commerce
- Platform updates
- Design & Creative
- Hosting
We’re flexible with our support and understand that sometimes you may need us to get something done for you (like adding a new page), and other times you may need something more complex – we can help with everything.
Whether you have a monthly maintenance plan or want ad-hoc support, call us on 01295 266644.
Website maintenance costs.
Toast’s web support plans start from just £60 ex VAT per month.
For larger sites, especially e-commerce sites, we offer more in-depth plans that start from £120 ex VAT per month.
For corporate sites that need more attention and to have us on hand as a go-to for all web work, we offer SiteCare240+
These plans are designed for larger businesses that want to outsource all their web support and maintenance.
If you’re looking for website maintenance companies, you’ll find a lot out there – all with slightly different plans and support available.
Our advice is to speak to people directly before signing up for anything to ensure they will be doing the work and not farming it out.
Struggling to find a reliable website maintenance agency?
Serious support.
We know that finding a website support and maintenance company can be difficult.
How do you know who to choose with so many agencies offering plans?
Unlike many website maintenance agencies, we don’t outsource our work; our full-time team does everything in-house.
We’re confident you’ll find our service effective, efficient and easy to use.
Our website support team
With 16 staff working across design, development, hosting, strategy, positioning, copy and SEO, we can help with every aspect of your website.
UK-based website design & maintenance.
What makes Toast different?
We’re a large agency, and all our support staff are based in the UK and work in the same building – our studio is in Banbury, Oxfordshire.
On top of this, you don’t just have to use your support time for technical issues.
Our web support clients have access to our developers, design team, copywriters and strategists – we can help you with all aspects of your site – not just the technical ones.
As well as our website maintenance packages, we can also provide the following:
- Strategic assistance
- Design for print and other off-line materials
- Copywriting
- Social media management
- HubSpot
- Branding
As a professional web design agency (rather than a bunch of freelancers dotted around the globe), our website maintenance plans provide 360-degree care and support for your website and offer the full range of services you’d expect from a full-service agency.
Use our WordPress plugin licences.
If you have a WordPress site, we offer developer licences for many premium plugins.
This means that when we provide support for your WordPress site, you don’t have to pay for licenses for plugins like Gravity Forms, WP Rocket, 301 Redirects Pro, and Advanced Custom Fields (plugins that all sites should be using).
Additional benefits.
Free plugins (WordPress sites).
We pay for agency licences for many premium plugins such as Gravity Forms, WP Rocket and ACF Pro. These licences are included in your support plan, so you get the benefits of using these premium plugins without the licence costs.
More than just development.
We have developers on the team, but we also have in-house designers, copywriters, SEO experts, and branding experts, so that we can help you with far more than just occasional code tweaks. This also means we handle everything in-house, which saves you time and money.
Free access to SEO tools (all platforms).
We built Serprocket to help smaller businesses get better data for their websites and see what’s actually working.
Serprocket is an app that connects to your Google Search Console and makes sense of the data for you: query clusters, ranking terms and the URL they rank for.
Support customers get free access.
Strategy.
Want to talk shop? You can use your support time for strategic and consultancy conversations with Dave and Simon at Toast. We’ve built Toast into a seven-figure business and have plenty to share on strategy and business-related decisions.
We can offer up perspectives on everything from CRMs to website platforms, so you can book a slot for more thinking rather than doing work.
Website Support & Maintenance FAQs
What is website maintenance?
Website maintenance is the process of keeping your website up-to-date, ensuring it all works correctly and making sure it follows best practices in terms of UX and SEO.
Why is regular maintenance essential for a website?
Regular maintenance is crucial for ensuring your website’s performance, improving security, and providing a good user experience. It helps keep the site secure, increasing visitor numbers, and boosting your SEO and Google rankings.
What are the common tasks involved in website maintenance?
Common tasks include updating content, fixing broken links, updating software and plugins, backing up data, and reviewing security protocols.
What can you use support time for?
With our plans, you can use your time for any of the services we offer as a full-service agency. These include artwork, design, copywriting, content production, development work, SEO and more!
Does support time roll over from month to month?
No, but if you are not using your time each month, we’ll suggest you downgrade your plan. We monitor all usage every three months, so we’ll advise accordingly.
Can you get support on evenings and weekends?
It’s best not to make significant updates to your site outside of office hours. We do offer out-of-hours support but generally suggest that work is done during office hours.
What sort of websites do we maintain?
From hand-coded sites to popular CMSs including WordPress, Wix and Shopify, we can help you with your website whatever it is built on and however it’s built.
Do we provide staging environments for larger site updates?
Yes, we can. Most hosting companies do offer these as standard, but if you have significant changes to a site, we can clone to a staging or development server to do the work.
Do we design and build sites?
Yes, we’re not just a website maintenance company, we design and build bespoke websites for clients of all sizes. You can see our portfolio here.
