Trust is a fundamental part of the relationship between a client and a design agency.
If you are looking for a new design agency then it means that something is wrong with your current relationship. When things go wrong it can be down to a number of different factors, which might be:
- Service levels have dropped over time, work becoming sub-standard
- The design agency seems to have lost interest
- Costs have increased without explanation
- The design agency doesn’t listen to your feedback and keep repeating the same errors
These factors erode trust and you as a client lose confidence in placing more work with the agency. You would like to rectify these problems but don’t have the knowledge to challenge these issues.
Building a relationship with a design agency
We believe creating a strong relationship with a design agency is essential to ensuring all your projects are successful. We have the experience to deliver creative design solutions over a wide range of materials. We do this by:
1. Assigning a client designer
Not an account manager but a designer that will have hands on experience with dealing with your design needs, building up the relationship and forming a background knowledge of your company and its requirements, so that you don’t have to explain the same basic guidelines every time. This ensures standards are kept high and consistent across your branded materials.
2. Developing an understanding
Over time as the relationship grows we build up a close and better understanding of your company and its goals. We can suggest ways of improving processes, how to become more efficient and how things can be progressed creatively – with the aim of moving your brand forward whilst maintaining that creative spark we had when creating the first project.
3. A transparent charging structure
We have made this simple so that everyone understands what things cost. Before any project starts we will give you an estimate based on your project requirements, once you have confirmed this, we can proceed, book in the project and confirm schedules with you. This way we avoid unexplained or unexpected charges on your final invoice.
4. Build an on-going relationship
As part of this on-going relationship we form with our clients, we arrange review meetings and feedback sessions on past and upcoming projects. This is an important part of building the trust between a design agency and its client, but also a time to listen to any problems or recommendations the client might have so that past errors aren’t repeated but are avoided completely.
Fancy having a chat?
So if your looking to build a relationship with a design agency that you can trust, speak to Toast. By working with Toast you are guaranteed that fantastic creative input, attention to detail and professional approach will be applied to all of your brand communications.
We have always found that we get the greatest results when we are involved from the very beginning of a marketing project or campaign. Not only is it better from a creative point of view it can save time and money – if you get the creative concept right first all subsequent jobs will run quicker and smoother. The full range of branded communication services that this can then be applied to includes:
- Strategy and Planning (Marketing workshops & consultancy)
- Branding and Packaging
- Brochures & leaflets
- Exhibitions & POS
- Magazines, Books and Journals
- Corporate Communications
- Electronic Publishing
- Direct Mail & Advertising
- Websites & Digital
If you have a project in mind then you could call us today on 01295 266644 and discuss how Toast can help.
I’m the Production Director at Toast, I manage and organise our client’s work through the design studio, ensuring deadlines are met and within budget. I also account manage several of our larger clients, working closely with them to evolve processes, look at new opportunities and advise them on the most effective way of creating and producing their marketing materials. I’m also the finance director and manage any financial issues at Toast.