01295 266644

Website Support

As well as designing and building websites, we also provide support if you’ve got issues with your live site (even if we’ve not built it).

Like all software, WordPress needs updating from time to time and any plugins have to be kept up-to-date to make sure everything works correctly. 

We can provide you with the following website support services:

  • WordPress updates
  • WordPress development – new templates, theme development, functionality
  • Site Audits and reports – checking your site is built properly
  • Site re-builds – redesigning your site or rebuilding your current theme to improve it
  • Hosting – current hosting audits & moving your site to our super-fast WordPress hosting.
  • Search Engine optimisation – is your site correctly optimised?
  • Content production – keeping your site up-to-date with fresh content
  • Email marketing – promoting your site

How we provide website support.

We have a range of support packages available for WordPress websites or we are happy to work on an ad-hoc basis if required.

We’re based in Banbury, just north of Oxford and we work with clients across the UK.

Our team has wide-ranging WordPress experience – including custom themes, plugins and bespoke WordPress development, so we’re able to help you with anything WordPress related.

 

Our process

Website support process

Our support ticketing system ensures that all support requests are managed quickly and we’ll update you at every stage of the process; from an email to acknowledge the issue and updates to keep you informed on progress.

If you’ve worked on websites before, you’ll know that there are several different types of ‘issue’ that can arise on your WordPress site.

These often range in severity, from a simple code tweak to a major update going wrong, or even worse, the famous ‘white screen of death’.

When there’s a significant issue with your site, we’ll do our best to give you an ETA on a fix.

If your website is down, we’ll get on to it right away.

For smaller non-crucial support requests, they’ll be actioned in line with the support arrangements you have with us.

We’re not a small agency.

We’ve 14 members of staff, so there’s always someone on hand to help you out right away.

We’re a dedicated WordPress agency; it’s all we do, so you can be sure that you’ll get timely, effective support.

Get effective support

We are organised.

Our support is managed via Zendesk so you can quickly open support tickets and know that someone has picked them up quickly.

We also provide phone support during office hours.

Talk to us

Are we right for you?

Our WordPress support packages are flexible and designed to work to match your requirements.

Whether you look after a huge, mission-critical site with a team of marketers or simply have a brochure-style site, we can help.

Book a call

Our support packages will:

  • Give you peace of mind, knowing you’ve experts to help out if needed
  • Give you priority support when you need it
  • Include provision for updates and upgrades
  • Allow quick fixes and tweaks within your support package.

 We can help

If you’ve got a WordPress website that needs some TLC, give us a call on 01295 266644 and we can take a look at your site and advise on the best steps to get it fixed and supporting it moving forward.